Privacy Policy

Introduction and Scope

This Privacy Policy explains how Biopest Control De Plagas SLU, trading as Axar Pest Control, collects, uses and protects your personal data when you contact us about our pest control services through this website, by telephone, by WhatsApp, by email or in person. It applies to enquiries, quotes, treatments and ongoing service arrangements. This policy does not cover the websites or practices of any third-party services we use, which are governed by their own privacy policies.

Data Controller

The data controller responsible for your personal data is Biopest Control De Plagas SLU, trading as Axar Pest Control, with CIF B72454333. We are based in Torrox Costa, 29793, Malaga, Spain. We decide how and why your personal data is processed. If you have any questions about this policy or how we handle your data, contact us at help@axarpestcontrol.com or on +34 625 723 331.

Information We Collect

We collect personal data that you provide to us when you enquire about or receive our pest control services. The types of information we may collect include:

• Website contact forms: your name, phone number, email address, property type, pest or service required, town or location, preferred contact method and any details you include in the message field.
• Telephone enquiries: your name, phone number and details of the pest problem discussed during the call.
• WhatsApp enquiries: your name, phone number and the contents of messages exchanged with us.
• Email communications: your name, email address and the contents of the emails you send us.

We do not collect special categories of personal data unless you voluntarily include such information in a message to us.

How We Use Your Information

We use your personal data for the following purposes:

• Responding to your enquiries and providing information about our services.
• Providing quotes for pest control treatments based on the details you provide.
• Arranging and carrying out treatments at your property.
• Communicating with you about appointments, follow-up visits and service outcomes.
• Maintaining records of treatments carried out for service continuity and warranty purposes.
• Meeting our legal and regulatory obligations as a registered pest control business in Spain.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: you have given consent to the processing of your personal data for a specific purpose, for example by submitting a contact form or ticking the consent checkbox.
• Contract: processing is necessary to take steps before entering into a service agreement with you and to perform that agreement once it is in place.
• Legitimate interest: processing is necessary for our legitimate interests in operating our business, responding to enquiries and maintaining service records, provided it does not override your rights and freedoms.
• Legal obligation: processing is necessary to comply with a legal obligation to which we are subject.

Data Submitted Through the Lead Form

When you submit the contact form on our website, we collect the following fields:

• Full Name: to address you correctly and identify you in our records.
• Phone Number: to contact you about your enquiry and arrange visits.
• Email Address: to send you quotes, appointment confirmations and service information.
• Property Type: to understand the nature of the property and tailor our approach.
• Pest or Service Required: to identify the type of treatment you need.
• Town or Location: to confirm whether we cover your area and plan visits efficiently.
• Preferred Contact Method: to contact you through the channel you prefer.
• Message: any additional information you choose to provide about your pest problem.
• Consent: confirmation that you agree to us processing your data as described in this policy.

Submission of the form is voluntary, but the fields marked as required are necessary for us to respond to your enquiry. If you do not provide them, we may not be able to respond.

Supabase Data Processing

Form submissions from this website are stored and processed using Supabase, a third-party data processing service. Supabase acts as a data processor on our behalf. We use Supabase to store enquiry data securely, manage access to that data and enable us to respond to your request. Supabase processes data in line with our instructions and under appropriate data processing agreements. Further information about Supabase is available on their website.

Cookie Choices

This website uses a small number of cookies and local storage entries to remember your cookie preferences and, if you accept optional cookies, to understand how the site is used. We store your cookie preference in your browser under the axar_cookie_pref key in local storage.

The categories of cookies used on this site are:

• Strictly necessary: required for the website to function, including remembering your cookie choice. These cannot be disabled.
• Optional or analytics: help us understand how visitors use the site so we can improve it. These are only set if you accept them.

You can manage your cookie choices using the cookie banner when you first visit the site. You can also change your preference at any time by clearing the axar_cookie_pref entry from your browser local storage, which will show the banner again on your next visit. Most browsers also allow you to refuse or delete cookies through their settings; however, disabling strictly necessary cookies may affect how the site works.

Third-Party Service Providers

We use third-party services to operate our business and website. These include:

• Supabase: for secure storage and processing of form submissions.
• Email providers: for sending and receiving email communications with you.

Each provider processes data only as necessary to provide the service we use and under appropriate terms. We do not sell your personal data to any third party.

Data Retention Periods

We keep your personal data only for as long as necessary for the purposes set out in this policy:

• Enquiry data: if you do not proceed with a treatment, we keep your enquiry details for a reasonable period, typically up to 12 months, to respond to follow-up questions and for record-keeping.
• Customer and treatment records: if you receive a treatment, we keep records of the service provided for the duration of any warranty or guarantee period and for a reasonable period afterwards to support service continuity, typically up to 6 years.
• Cookie preferences: retained in your browser local storage until you clear it.

When your data is no longer needed, we delete it or anonymise it so that it can no longer identify you.

Your Rights

Under applicable data protection law, including the EU General Data Protection Regulation (GDPR), you have the following rights over your personal data:

• Access: to request a copy of the personal data we hold about you.
• Rectification: to ask us to correct personal data that is inaccurate or incomplete.
• Erasure: to ask us to delete your personal data in certain circumstances.
• Restriction: to ask us to limit how we process your personal data in certain circumstances.
• Portability: to receive a copy of your personal data in a structured, machine-readable format and to transmit it to another party.
• Objection: to object to us processing your personal data based on legitimate interests or for direct marketing.
• Withdrawal of consent: where processing is based on consent, you can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at help@axarpestcontrol.com. We may need to verify your identity before responding.

Data-Access and Deletion Requests

If you would like to access, correct or delete the personal data we hold about you, you can request this at any time. To make a request, email help@axarpestcontrol.com with details of the information you want to access or delete. We aim to respond to valid requests within one month. In some cases, we may need to extend this period by a further two months if the request is complex or if you submit several requests; if so, we will inform you of the extension and the reasons within one month.

Security Practices

We take reasonable steps to protect your personal data from unauthorised access, loss, misuse or alteration. These measures include:

• Storing form submissions securely using Supabase, which provides access controls and encryption in transit and at rest.
• Limiting access to personal data to authorised personnel who need it to respond to enquiries and carry out treatments.
• Using secure connections (HTTPS) for data transmitted between your browser and our website.

No method of transmission or storage is completely secure, but we work to protect your data using reasonable technical and organisational measures.

International Data Processing

Your personal data may be processed by our third-party service providers in countries outside the European Union, for example where a provider stores or backs up data in servers located outside the EU. Where this happens, we rely on appropriate safeguards, such as standard contractual clauses approved by the European Commission, to help ensure your data is protected to a standard consistent with EU data protection law. We do not knowingly transfer your personal data to any country that does not provide an adequate level of protection without such safeguards in place.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your data.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: help@axarpestcontrol.com
• Phone: +34 625 723 331
• Address: Torrox Costa, 29793, Malaga, Spain

You also have the right to lodge a complaint with the relevant data protection authority in Spain or in the EU member state where you live or work if you believe we have not handled your data in accordance with the law.